Poseo error en el pago

[diazguerra2]

Informo de error para pagar, hablo con el banco y me dice que ellos realizan el envío del pago pero spotify la rechaza, envío imagen del error.

[Luan · Accepted solution]

Hey, @diazguerra2 
Welcome to Spotify Community and thanks for reaching out here! 

Please check with your bank support if your card supports reccuring payment. 

If your problem persists, you can check out this article below to get more info about probably problems that can be happening:

• Payment Troubleshooting

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

[mattP4]

Hy hezorg, 

I got the same problem and tried your suggestion, as well as following the steps given int the help section. I also called my bank, and they told me there is no restriction and they didn't even see the transaction attempt.. but at the end I still got the same error. Do you have any idea how I could go further in solving this problem? BTW I don't have other credit card, and changing the payment method is not a suitable solution... Thanks in advance for your help.

Best regards, 

Matthieu

[Luan]

Hey, @mattP4 
Welcome to Spotify Community and thanks for reaching out here!

Could you use another device or browser in incognito mode to try to get the Premium again?

Let me know if it works...

Best Regards,

hezorg

[mattP4]

Hey,
Thanks for your reply, yes I tried from my computer in normal and private
mode using iexplorer and chrome, and as well on my mobile phone in
incognito mode as well, but still impossible...
Any other idea?

[Luan]

Hey again, @mattP4 

Have you contacted your bank or card operator as I've suggested before to the other user? Try to double-check with them if your card can be used for that kind of transaction. 

Keep me posted about it!

Best Regards,

hezorg