Possibly overcharges due to failed verification?

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Possibly overcharges due to failed verification?

antony81
Visitor

Plan

Premium

Country

United Kingdom

Device

(iPhone 6, Samsung Galaxy S10E)

Operating System

(iOS 10, Android Nougat, Windows 10,etc.)

 

My Question or Issue

Thought I had reverified my student account subscription but have found out this is not the case due to an error on the SheerID website and I have paid 15 pounds the last few months. 

Is it possible to recover the money spent or no?

1 Reply

Re: Possibly overcharges due to failed verification?

Rock Star 22
Rock Star 22

Hey @antony81, thanks for reaching out to the Community!

I'd recommend checking out Spotify's refund policy > Overcharged for the student discount? section for the next steps to take.

 

I hope this helps :) 

Billy-JRock Star 22
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