Postal Code - Premium Subscription

[b2bw]

Hi,

I have Premium account, connected to my Facebook. My family members received an e-mail requesting to provide our postal code. We provided postal code that might have been used during registration (as we had different house), as a result one person was declined subscription, due to that code doesn't match.

As far as I know, Spotify doesn't ask postal code on registration, so I don't have any postal code on my account, also my Facebook doesn't contain my address or post code. So how it can be wrong, if Spotify doesn't even have my correct postal code? Will all my family members now be declined their subscription?

[Maxim]

Hey @b2bw,

I believe that it has asked you to provide a home address (incl. postal code) when inviting your first member to the Premium for Family plan.

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the subscription on your old account 🙂