Pq me cobraram 7,00 qdo tentei fazer o teste de 3 meses gratis?

[#1]

Recebi um e-mail dizendo que se voltasse a ser Premium teria 3 meses gratos , qdo tentei ativar a promoção foi cobrado 7,00 e não ativou o prêmium

[Julian]

Hey,

Thanks for posting on the Community.

Keep in mind the official language on Community is English 🙂

Looks like your talking about our 3 months for the price for 1 offer. If you've been on Premium in the past, but not since March 15th 2022, you should be able to get this offer.

On another note, it is possible you logged in into a free account. This can be the reason why you can't see the Premium service. We suggest you check the details the account you logged in with these steps:

1. Go to Home.
2. Go to Settings.
3. At the top of settings, you can see your username and the email linked to your account (if any).

Also, you can check your email address (the one you remember you registered on the app) to see if you received a receipt of the purchase. In said receipt you can check for your username. Then, you can verify If it matches with the one you see in the app.

We'll be on the lookout for your replies. Take care!

[Pcas]

Hola. Me han vuelto a cobrar plan duo por error. Cada vez que voy a pagar me obligan a poner plan duo y le cobran de más siempre. Como puedo hacer para que no me cobren mal siempre 😞

[Alex]

Hi @Pcas,

Thanks for the post.

Can you clarify if you're paying two bills - one for Premium Individual and one for Premium Duo?

If so, you most likely have two separate Spotify accounts with two Premium subscriptions. You can check out this article for some tips on how you can find the second account and cancel one of the Premium subscriptions.

If you are getting charged only for Duo, but want to use Spotify free you can change your subscription like so:

1. Log into spotify.com/account.
2. Under Your plan, click CHANGE PLAN.
3. There you can select Premium Individual.

Hope this helps 🙂 We're here if you have questions.