Premium Account not working

[user-removed]

Plan

Family Premium

Country

US

Device

iPhone and Desktop

Operating System

Windows 10

My Question or Issue

This morning I tried opening Spotify and it is saying that I do not have an account. I was charged for my premium account a week ago and everything was working fine yesterday afternoon. Now it is saying that my username and password are not working and that I do not have premium

[Jose_M]

Hello there!

Sorry to hear you're having trouble with this, no worries though - I'll be here to help. I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on and have a nice day!

[user-removed]

I am not able to log in to my account. It says my email is not valid. I even created another profile using that email and it is weirdly syncing some of my data and playlists. Not sure where to go since I have been tweeting at Spotify Support and have not heard an answer from them.

[Jose_M]

Hey there!

If you already reached out to @SpotifyCares on Twitter, you should get an answer within 48h. Make sure to let me know how this goes 🙂