Premium Charge

[Tiffani1101]

Hi
I'm being charged for a premium account but when I try to unsubscribe, my account says free subscription. I've tried searching for receipts under both emails in case I have another account, but no receipts and system doesn't recognize my other email address. I've been charged the last 3 months and never used this service. Please help!
I don't want to be charged a 4th time.

[KatesHere]

Hey there @Tiffani1101, welcome to the community!

That doesn't sound good, let's try to figure what's going on here 🙂 I'd recommend first taking this brief survey that should help you find your Premium subscription account. If that doesn't help, you should get in touch with a member of the Spotify staff directly so that they can take a look behind the scenes for you.

You can drop them a line on social media (Twitter or Facebook) or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply!

Support usually gets back within a day or two.

Let me know how it goes!

K