Premium Duo Subscription not working, nor is contact page

[SJBridge]

Hi All,

I have earlier today attempted to change my subscription from Premium to Premium Duo. Twice now I have been able to select 'Premium Duo' in subscription, and proceed through to update payment details. When I go back to view my account, it still says that I am only a premium subscriber (even thought I have received a PayPal confirmation). It also will not allow me to invite anyone to share my subscription. Adding to this the 'contact form' keeps timing out. 

Any assistance greatly appreciated.

Thanks,

S

[Luan]

Hey, @SJBridge 
Welcome to Spotify Community and thanks for reaching out here!

First of all, in other to avoid misunderstandings, could you double-check if you've updated the subscription of the same account you're using? Check if you received a receipt of the change in your inbox, please.

Also, take a look at these pieces of information on the same account you're talking about:

• Subscription status

Keep me posted!

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg