Premium Duo

[kkolaga]

Plan

Premium

Country

US - AZ

Device

Pixel 3

My Question or Issue

Hello, 

I received the email regarding joining Premium Duo. This would be perfect for my husband and I. However, every time I click the link to join it states that we are eligible for this... can you please advise why my account isn't eligible to update to Duo?

Thank you!

Kimberly

[Billy-J]

Hey @kkolaga, thanks for reaching out to the Community!

Can you let me know what plan you're on at the moment? Additionally, could you try subscribing to Premium Duo using a different browser or private window?

If that doesn't work, send me a screenshot of the error message you're receiving. Make sure to hide sensitive information when posting to the Community.

Let me know how this goes!

[kkolaga]

I'm currently on the Spotify Premium with Hulu plan.

I tried using internet explorer and a regular and incognito chrome browser but got the same error....

[Billy-J]

Hey @kkolaga,

Thanks for confirming!

Are you able to cancel your current Premium + Hulu subscription, and then try to upgrade to Premium Duo? Keep in mind that it's no longer possible to sign up to the Premium and Hulu deal, so if you cancel your subscription you'll lose access to Hulu and won't be able to add it back to your account.

Let me know how this goes.

[kkolaga]

Will cancelling lose any of my playlists and saved songs? I have quite a
few and don't want to lose them in the switch.

[Billy-J]

Hey @kkolaga,

You won't lose any saved content, including music and playlists when you change your subscription. 

There is some more information on the Premium Duo plan here for your reference 🙂

[kkolaga · Accepted solution]

Got it switched! Thank you for your help!

[Billy-J]

Hey @kkolaga,

Yay! You're very welcome, I'm happy to hear you were able to upgrade to Premium Duo. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.

Have a nice day!