Premium Family acount reactivation

[famillefarray]

Hello.

I have a spotify family account with my wife and my two kids.

I declared the lost of my credit card two weeks ago, thus the Spotify debit failed and my account was suspended.

When I entered a new credit through the Spotify web interface my account was reactivated BUT no more family account just a single premium account !

Question : how can I get back to my previous FAMILY account, with all the previously declared users and without any loss (download, playlist and so on) for me and my family.

Thanks !

[vmlze]

Well, we have a same problem.

We bought the family subscription again, and our accounts are still on free. Also we disappeared from the family member section.