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Premium Family acount reactivation

Premium Family acount reactivation


I have a spotify family account with my wife and my two kids.

I declared the lost of my credit card two weeks ago, thus the Spotify debit failed and my account was suspended.

When I entered a new credit through the Spotify web interface my account was reactivated BUT no more family account just a single premium account !

Question : how can I get back to my previous FAMILY account, with all the previously declared users and without any loss (download, playlist and so on) for me and my family.

Thanks !

1 Reply

Well, we have a same problem.

We bought the family subscription again, and our accounts are still on free. Also we disappeared from the family member section.

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