Premium Family can’t invite anyone

Reply

Premium Family can’t invite anyone

AlexSkorpion
Casual Listener

Plan

Premium family 

Country

 Italy

Device

(iPhone X, Macbook Pro late 2017, pc)

Operating System

(iOS 12.1.2, Mac OS 10.12(latest update), Windows 10.)

 

My Question or Issue

 Hello, 

i just started my family premium, I paid €14,99 and my premium works fine but in the family section (where I should invite people) when I click “send invite” it doesn’t do anything don’t letting me invite anyone.

I’d like to invite my sister, she lives in my same home and she already has an account but I can’t send her any email (like it’s said in the description of the family premium)

5 Replies

Re: Premium Family can’t invite anyone

Rock Star 10
Rock Star 10

Hi there,

 

Can you please send me a screenshot of what you're seeing (maybe the error message)?

 

Looking for your reply so I can help you further! Thanks :)

BruneliciaRock Star 10
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Re: Premium Family can’t invite anyone

AlexSkorpion
Casual Listener
Alessio
Highlighted

Re: Premium Family can’t invite anyone

Rock Star 10
Rock Star 10

Hi @AlexSkorpion,

 

If you're getting any error messages, please send a screenshot

Also, can you check if the same thing happens on a different device?

 

Thanks! :)

BruneliciaRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Premium Family can’t invite anyone

AlexSkorpion
Casual Listener

Hello, 

yesterday I tried on another one device (pc) and it worked, it seems that it didn’t allow the popup to come up in Safari

Re: Premium Family can’t invite anyone

Rock Star 10
Rock Star 10

Hi @AlexSkorpion,

 

I'm glad you could solve your problem, if you need help with anything else let me know! Have a lovely day :)

BruneliciaRock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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