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Premium Family can’t invite anyone

Premium Family can’t invite anyone

Plan

Premium family 

Country

 Italy

Device

(iPhone X, Macbook Pro late 2017, pc)

Operating System

(iOS 12.1.2, Mac OS 10.12(latest update), Windows 10.)

 

My Question or Issue

 Hello, 

i just started my family premium, I paid €14,99 and my premium works fine but in the family section (where I should invite people) when I click “send invite” it doesn’t do anything don’t letting me invite anyone.

I’d like to invite my sister, she lives in my same home and she already has an account but I can’t send her any email (like it’s said in the description of the family premium)

Reply
5 Replies

Hi there,

 

Can you please send me a screenshot of what you're seeing (maybe the error message)?

 

Looking for your reply so I can help you further! Thanks 🙂

Alessio

Hi @AlexSkorpion,

 

If you're getting any error messages, please send a screenshot

Also, can you check if the same thing happens on a different device?

 

Thanks! 🙂

Hello, 

yesterday I tried on another one device (pc) and it worked, it seems that it didn’t allow the popup to come up in Safari

Hi @AlexSkorpion,

 

I'm glad you could solve your problem, if you need help with anything else let me know! Have a lovely day 🙂

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