Premium Family paused after moving from RU to DE for manager, but works for other accounts

[mr_felixoid]

Plan

Premium Family

Country

RU -> DE

My Question or Issue

After Spotify failed to charge money from RU mastercard, I've changed the country to DE and paid from DE Visa. The money was charged, and I added a few members to the "family". But for me, it still shows "premium paused"

Although, the plan is active

And it works for my other members

I've done the transfer on Mon 2022-03-21, money are successfully charged.

I can listen to music on the web and electron player, but on android phone it shows "premium paused"

[mr_felixoid · Accepted solution]

It's solved by canceling and continuing the subscription again. Definitely, some problem with the payment backend..

[Ver]

Hey @mr_felixoid,

Thanks for posting here.

Glad to hear that it worked out and you as well as the other members of the Premium Family subscription can enjoy the premium features.

If you need anything else, the Community is here for you.