Premium Family plan, can not invite members

[2ekondSkin]

Hello,

On account page, when i try to add a member for my family plan, it keeps giving error. I can not reach www.spotify.com/tr/family/overview/ , its getting an error and redirects me to the account overview.

[BelindaJKaur]

Hi, I'm having the same problem too!

I'm unable to access the remove/add family members feature in my Spotify account. Whenever I click on it, the pages loads for a long time and says "Opps! Something went wrong. Try again." Been trying on different web browers or devices to see if it would make a difference but it's still showing the same thing. Help?

Regards, Belinda Kaur

[2ekondSkin]

it won't work to try on different devices / browsers. as a software developer, i'm sure that there is a code error on that page and keeps giving error. they should fix it asap. 

[andreakit]

same here! https://community.spotify.com/t5/Premium-for-Family-Student/Can-t-Access-my-Premium-for-Family-Tab/t...

[kirikaese17]

I have the same problem here, the last of our group wanted to have his invite yesterday but I just couldn't do it, it's a shame really, they should work on that.

I also wrote an email to spotify regarding my concerns, I'll have you know when they text me back

[gjaryczewski]

The same error bring me here: i cannot make changes on the family accounts' page. Is there any tech team in Spotify to send them a message, or that troubles are resolved by community? (It would be strange, but...)

[dinkoh]

Same here.  It's been going on for the past three days. 

[oalexrivas]

Same error... 😕

[Alfredo · Accepted solution]

Hello everyone!

We're currently looking into this issue as we speak.

As soon as it's fixed  we'll let everyone know, just head to this post: https://community.spotify.com/t5/Ongoing-Issues/Managing-Family-Accounts-Error/idi-p/1717992#comment....

Cheers.

[CryBabyDhongens]

After the email accepted user prompts you to put name address (which is ridiculus you already have the details of the user) then accept  this error comes up:

3 - Oops something went wrong, please try again.

Come on i think you can do better than this spotify? also this is a time based  lots of lost time...