Announcements

Premium Free Trial incomplete

Reply
Highlighted

Premium Free Trial incomplete

Newbie

I subscribed on April 22 2017 for the free 30 day trial of Spotify Premium. So I should have the account free until May 22nd.

 

However, when I check my account subscription it says that it will renew automatically the 11th of May and that I will be charged 14.99$. Thats 11 days before my free trial ends.

 

Who can I contact to make sure this doesn't happen until the actual date that I subscribed in? (May the 22nd)

 

Thanks for the help.

Subscription renewal.JPG
Receipt Free Trial.JPG
1 Reply
Highlighted

Re: Premium Free Trial incomplete

Community Legend

Hello etr002,

 

I would recommend opening a support ticket (support.spotify.com) or DMing @SpotifyCares on twitter, they should be able to help you.

 

Best,

Jordan

SUGGESTED POSTS