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Premium Free Trial incomplete

Premium Free Trial incomplete

I subscribed on April 22 2017 for the free 30 day trial of Spotify Premium. So I should have the account free until May 22nd.

 

However, when I check my account subscription it says that it will renew automatically the 11th of May and that I will be charged 14.99$. Thats 11 days before my free trial ends.

 

Who can I contact to make sure this doesn't happen until the actual date that I subscribed in? (May the 22nd)

 

Thanks for the help.

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Reply
1 Reply

Hello etr002,

 

I would recommend opening a support ticket (support.spotify.com) or DMing @SpotifyCares on twitter, they should be able to help you.

 

Best,

Jordan

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