Premium Invite Link

[brooke_hili]

• i signed up for family premium 2 months ago and my husband is still unable to use the invite link sent.

once it goes through to verifying the address it comes up with an error.

I have tried logging out of all devices, re sending it, opened the link in a private browser window and used a different browser. Still same issue.

can someone help or I will have to cancel the subscription 

[Ivan]

Hey there @brooke_hili, 

Thanks for reaching out to the Community about this. 
 

Do you mind sending us a screenshot showing the error message that shows up? Just attach the image to your next response to us. This way we can take a closer look at the issue. 
 

If possible, let your husband try once again on another device just to check if the same happens. 

We'll look out for your reply. 

[brooke_hili]

Hi Ivan

 Please see attached the screen of the error.

we have since tried on our laptop and the same error appears.  Thanks 

[Ivan]

Hey there @brooke_hili, 

Thanks for getting back to us.

The next step we suggest is to restart the network device (router or modem). Then try again to check if the same happens. 

It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. For example, some shared or public networks (e.g. schools/work/office) might restrict access to certain services, which would explain what happened here.

Hope this helps. Keep us posted.