Premium Kundigung

[u-kyuxbyc_b5p]

Plan

Premium

Country

Germany

Device

(iPhone 6s)

Operating System

(iOS 11)

My Question or Issue

Hallo Zusahmen, ich mochte kundigen von Spotify Premium.

Aber nachdem drucke ich auf kundigung knopf, ich sehe..

(-Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.)

Und so 3-4 tag schon...also ich brauche hilfe.Danke.

[SergioDavid]

Hey @u-kyuxbyc_b5p, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in German, you can reach out to us via email.

Do you have any trouble signing up for Premium using an incognito window? What about using a different device?

Give it a try and keep us posted on the results.

[u-kyuxbyc_b5p]

Hello,

I tried all methods which are possible, incognito also, from all my mobile devices.

But it doesn't work either. After I confirm my termination this comes up: 

"Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal." 

Could you help me please?

[Alfredo]

Hey @u-kyuxbyc_b5p.

Let's make sure your payment meets the requirements on this support page. You'll also find some troubleshooting steps.

Let us know how it goes.