Premium Not Working

[Samanthas38]

Plan

Premium

Country

 Canada (Alberta)

Device

(iPhone 6s)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have spotify premium and it was working perfectly and then all of a sudden it stopped working and says I dont have premium. I logged in and out, credit card was charged, idk what to do??? ideas? I am not tech savey at all!!!

[OneByBoo]

Hey there @Samanthas38,

Thanks for reaching out to the community !

Please check this help guide for possible reasons of you account to now work properly.

In addition, if you feel you've been charged the wrong fees, check out this Spotify refund policy info page.

Let me know if you need further help 😃