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darealandreb
Casual Listener

Hello, i am currently living in Luxembourg and i can't seem to make a one-time payment for my premium subscription. I've payed with paysafe cards before in Luxembourg but the option isn't there anymore. Can someone tell me why?

6 Replies

Emilia_8
Rock Star 10
Rock Star 10

Hi @darealandreb

 

There are different payment methods available in different countries. Some might not be available for you, depending on where you are currently located. 

You can check what is available for you on your account page. 

 

Here's a Support Article on payment methods.

If you want to change your payment method to a different one available for you, please check this Support Article

Emilia_8Rock Star 10
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darealandreb
Casual Listener

Thank you for your response although it doesn't clrify my problem. My issue, is that before, like 3-4 months ago i was able to pay with paysafe cards and i've always been doing so, since i don't possess any other means of payment at the moment, and all of a sudden the option to pay with paysafe cards isn't there anymore. Maybe it was just some little mistake but none the less i am currently premium-less.

Emilia_8
Rock Star 10
Rock Star 10

Hi @darealandreb

 

Thank you for your response. 

 

Is it possible for you to choose paysafecard while using incognito mode in your browser?

Could you let me know if you're using a VPN?

Emilia_8Rock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

darealandreb
Casual Listener

Thank you again for your help, but my issue seems to be a geological issue. I tried changing the country to belgium and they had the One-Time payment option. And since Paysafe cards are geo-locked i can't do anything with mine at the moment.

Thanks again for your help.

Demian17g
Casual Listener
Hi, I was thinking how to help, and what I thought was to connect to VPN, your device. When you connect your device to the VPN, it communicates with the VPN server, and this is the one that talks to the Internet. If you are in China and the VPN server is in the United States, web servers will generally believe that you are browsing from this country, allowing you to access the content available only there.

I hope that is your help, regards.

Peter
Spotify Legend

Hey @darealandreb,
 

Thanks for reaching out to us about this.
 

We can confirm that Paysafecard is not a valid payment method in Luxembourg. You have to make sure to use a local payment method while you're residing in that country.
 

Hope that clears things up! Let us know if we can help you out with anything else 🙂

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