Premium Problem

[alanvalenciano]

yesterday to pay the premium at an oxxo but when I wanted to enter when you want to download music, spotify, I said that I had to pay the $ 100 that asks, but already pay them, help!

[MattSuda]

Hey @alanvalenciano

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.