Help Wizard

Step 1


Premium Student Not Working

Premium Student Not Working

I was billed for a premium account when I have the student 4.99 a month. Why did this happen?! I want a refund!!!! I only had the student account for 9 months, why am I being billed for PREMIUM!! Fix this NOW!! I'm sick of getting ripped off - now my hulu won't work either. 

1 Reply

Hey @holly24,


Help's arrived! When looking at the email inbox used for both your Spotify account and your institutional email, do you see anything from SheerID (Spotify's verification partner)? Make sure to check Spam/Junk! 


Let me know!

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