Announcements

Premium Subscription, being charged, but not working

Premium Subscription, being charged, but not working

Onabada

I have a premium subscription, am being charged, but have not been able to access any premium features. My apple account says I am subscribed, and I updated my payment method around the same time. However, only says I have a free trial and unable to use my premium features. ??? 

Reply
3 Replies

Luke

Hey @Onabada,


you should look on the receipt you got sent to your email address. This should say the username with that you subscribed to Spotify premium!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png
Have a great day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Onabada

It is my user/Apple ID and FB on the apple receipt and my Spotify account. I clicked on “report problem” and it took me back to this same forum we are in. There are no issues with my other subscribed apps working. Ironically there is no way to contact Spotify - it looks they leave us to fend for ourselves for free advice from users they charge money. I have been a Spotify subscriber for five years and will now be canceling my subscription. I’ve wasted time searching for a simple help button on this site and $12.99. I’ll be sure and share my experience.

Luke

Hey @Onabada,

you can contact the support trough this link.

Also it can be reached through Twitter via @spotifycares or trough the Spotifycares Facebook site.

 

Have a nice day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Env: prod