Premium Subscription not working after payment

[stevey_dc]

Good Afternoon,

 I’ve had the same premium Spotify account for almost 3 years and it all of a sudden switched to the free plan. My subscription is still active according to my iTunes account as well as my bank statements. I’ve tried logging out/in, reinstalling the app, nothing seems to work.

Plan

Premium

Country

 USA

Device

iPhone 8

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @stevey_dc, and welcome to the community.

Hope you're doing great! 

Could you try logging into your acccount here and let me know if it says Free or Premium? 

Let me know how this goes 🙂