Help Wizard

Step 1


Premium Trial wasn't free

Premium Trial wasn't free

I've signed for 3 months free trial on a Xbox offer for gamepass ... anyway, it was supposed to be free, and even the receipt came w/ 00 R$ (Brazil coin), but I got a message from the bank saying the credit card spent 10,00 R$ on Spotify

1 Reply

Hey there @Gootta14!


Welcome to the Community and thanks for getting in touch with us. We'll gladly help you solve this.


Can you start by taking a look at your Receipts page? If you don't see any extra payment there, it means that you might be paying for 2 different accounts.


Take a look at this page under ''Do you have more than one Premium account?'' to see what you can do to locate your second account. 


It's also worth checking with your bank if the payment for 10.00 R$ is fully processed and not a pending or authorization charge.


Keep us posted on how it goes and let us know if you have any further questions.

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