Premium acc reduced

Reply

Premium acc reduced

Alaayyyy
Casual Listener

Good day 

My acc reduced to free Don't know whyy 

 

3 Replies

Re: Premium acc reduced

Rock Star 17
Rock Star 17

Hey @Alaayyyy, and welcome to the community. 

Hope you’re doing great!

 

I’m sorry to hear this - but no worries, I can definitely help out here. 

 

First, let’s check to see if you’re subscribed to Premium. Can you go to your account > Subscription > and tell me what it says, either Free  or  Premium?

 

Let me know how this goes :) 

Billy-JRock Star 17
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Re: Premium acc reduced

Alaayyyy
Casual Listener
It says it's free it demands to get premium

Re: Premium acc reduced

Rock Star 17
Rock Star 17

Hey, @Alaayyyy

 

Thanks for the info!

Can you go to your Receipts page, and send me a screenshot of the whole page(make sure to hide sensitive info when posting to the community). That’ll tell me your subscription date. 

 

Let me know how that goes! 

Billy-JRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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