Google pixel 2
My Question or Issue
I have changed to a new phone. I downloaded the app and logged in but apparently I'm on a free account now and all my music has disappeared. I have checked my other accounts. Logged in and out several times, logged in with facebook, then logged out, removed the app from Facebook, deleted and reinstalled the app, and changed my passwords. Anyone got any more ideas?
Solved! Go to Solution.
Thanks for getting in touch!
It sounds like you have a second account you did not know about. Log out from the app and log back in. Be sure to use the username which is stated in the payment receipt you received via email when you subscribed to Premium.
You can also use this article which helps you in finding any additional accounts you might have.
Let us know if you have further questions.
Have a nice day!