Premium account changed into free account

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Premium account changed into free account

user-removed
Not applicable

I have been paying for preimuim for at least three years, but it suddently changed into a free account and although it seems like my account with my playlists and my login it states that it's my mom's account, with her name and picture in the corner. I logged in to my account on her iPad recently. 

I have logged out and in. Reinstalled spotify. And my no other device is using my account. 

 

Please help me. Thank you!

96 Replies

Wingles
Newbie
Hi.

This just happened to me. No idea why. I only log into spotify using my phone, one day it was premium, the next day it wasn't.

Human
Regular
That is ridiculous! Got this mail today:

Hey,

Thanks for the info.

We can see the account now 🙂

It is Free, as you say.

To upgrade this account to Premium please go to:

https://www.spotify.com/account/subscription/



Best wishes,

Joe
Community Legend

Keep replying to spotify @Human . Only they can sort this out.

Human
Regular
After that mail I send you the bank receipts and did not get a answer...

xxxkanemanxxx
Regular

It can not be that I pay money and the product what I paid for is not provided with times. This is a baseless impertinence!

 

 

EDIT: and my username is john-carter-94

xxxkanemanxxx
Regular

#bump

Human
Regular
@robbie - yes, i know! i got this in monday:

"Hi Human,

Just so we're clear I do believe you and I'm not saying you're lying.

I was just saying that I was only able to find one free account, however can you please let me know any alternative email addresses you have so I can locate your Premium account.

I look forward to hearing from you, all the best!

Luke | Customer Service Advisor

Spotify | Cambridge UK"

And I have just one email for spotify...

Rikkerd1990
Newbie
I pay every month 9,99 euro's but im not premium anymore 
I started with premium since 2012-03-12, and since 29-11-2013 im not premium anymore and im still paying 9,99
Hopefully u guys can help me,
Thanks Rik

Batt6343
Regular
My account has been changed to a free account, why. And if I reup to the premium account will my playlist still exist.

Joe
Community Legend

@Batt6343 How do you mean it has been changed? Did your subscription not go through for your last renewal? If so, you should have received an email from spotify to let you know. Are you definitely logging in with the correct details - it's too easy to log in with a username instead of facebook login and vice versa.

 

If you are logged into the correct account, you should see a payment history here.

Batt6343
Regular
Logging in correctly, never got a renewal letter, never needed one in the past, been a member for over 1.5 years with no problems, billing history says it's currently not available.

Jamie
Spotify Legend

Hi there,

 

From looking at your account on our system I can see that it was created yesterday through Facebook. This suggests that it is a duplicate account, and that your Premium account is still safe on our system. If you can't remember the username that you initially chose when signing up for Spotify, then please get in touch using our online form where one of our advisors will be happy to help further. If you receive an autoresponse, just send an email directly in reply and someone will be in touch shortly.

--------------------------------------------------------------

For Twitter support, find us at @SpotifyCares.

Follow me on Spotify.

Batt6343
Regular

Ok ive done this a couple times now, only get the auto response that directs me here, I reply and never get a response back. This is getting stupid, yall say go there, they say go back. Please someone help. And I due have my original email with the user name/id number.

Batt6343
Regular

This would be so much easier if I could talk to you on the phone.

Peter__
Community Legend
Could you post the 8-digit case number from the automated reply? The Spotify guys can make sure it gets to someone who can lend a hand for you.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Batt6343
Regular

01511602

 

01510237

 

Greg
Roadie

@Batt6343 wrote:

01511602

 

01510237

 


Hey!

 

Apologies for the delay in getting back to these cases.

 

I've just located #01511602 and sent it over to the correct team.

 

You should get an email very soon.

___

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Batt63431
Newbie
This issue has been resolved. Thank you Greg, I was emailed about this, but this member was having a hard to finding the account. The account was restored by another team member has a result of a bbb complaint. I hated to file it, but after get pushed from email to online forum and back, I felt it was necessary. My account is restored with playlist, thank you. I am happy with the resolution, and only wish spotify would man a phone number for issues such as this.

Thank you again.

Human
Regular

i have the same problem like the majority. my premium account changed into a free account since last week. although i am paying with the automatic bill payment also called in german "sofortdauerauftrag". since last week i am trying to ask for a solution, send emails with a copy of  the bankreceipts. but i did not get a answer on my emails. the only answer and question from spotify was to tell any alternative emails, but i have just one email-address!

 

Spotify Fall # 01537108

 

ref:_00DD0pxIW._500D0dq5fE:ref

 

thank you very much!

Joe
Community Legend

Keep exchanging emails with spotuify as only they can get this sorted for you.

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