Premium account changed into free account

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Premium account changed into free account

user-removed
Not applicable

I have been paying for preimuim for at least three years, but it suddently changed into a free account and although it seems like my account with my playlists and my login it states that it's my mom's account, with her name and picture in the corner. I logged in to my account on her iPad recently. 

I have logged out and in. Reinstalled spotify. And my no other device is using my account. 

 

Please help me. Thank you!

96 Replies

Human
Regular

i dont get a answer anymore..

Peter__
Community Legend
@Human - When was your last contact?

Peter
Spotify Community Mentor and Troubleshooter

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Human
Regular

on monday..

Peter__
Community Legend

@Human - Those cases are dealt with by a specialist team so they can take a little longer than normal, I will however escalate that case number for you now just to make sure it is with the right guys for you. 

 

@xxxkanemanxxx - What username is shown on your email receipt? 

Peter
Spotify Community Mentor and Troubleshooter

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Human
Regular

@Peter Thank you very much!

Robbie
Spotify Legend

@Human Hey. Just checked this for you - we sent a reply on Monday. Please check your spam folder for the email. If you don't have it, just let us know and we'll send it again.



Check out how we're doing: @SpotifyStatus

Did this help? Please click 'Accept as Solution'.

xxxkanemanxxx
Regular

hope u mean this ref:_00DD0pxIW._500D0duV3j:ref

 

the email i used to register was
john-carter@freenet.de

the email i used for writing the support was

kanemans@freenet.de

Peter__
Community Legend
Is that a support case reference? If you could reply directly to that email (even if it is from a no-reply address) that will bump your case over to an adviser asap.

I was referring the email of confirmation you get when you set up a subscription which outlines what you have paid and what plan you are on - as well as stating the username that you used during the upgrade.

Peter
Spotify Community Mentor and Troubleshooter

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xxxkanemanxxx
Regular

Have replied already and yes it is a Support Reference

xxxkanemanxxx
Regular

Got the same problem, i've recently renewed my Premium on 05.06.2014 and today my Premiumship seems to be deleted or something like that.. i'm paying with PayPal and it got withdrawn on 05.06.2014

 

my digit number: 01548208 

 

i will answer to the noreply email now

Peter__
Community Legend
Escalating those for you now.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Batt6343
Regular

Just additional information, my username with 11 digit number is now different from the one I was assigned when I signed up for premium. I wonder if a glitch in the sysmtom changed this. I have the original 11 digit id number, and wonder if changing back to it would fix the problem.

Joe
Community Legend

Either way it sounds like you have two accounts now. If you get in touch here they can fix things. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

Batt6343
Regular

jwylot As I previosly stated I have done that, and replied to the automatic response and still havent gotting any further replies. Please stop suggesting the same adivice when it leads to no where, if you cant help me move me to someone that can.

Joe
Community Legend

Sorry, I didn't scroll back far enough.

Batt6343
Regular

It's ok, just getting frustrated with getting the same response from both ends of spotifies customer support.

gardirulez
Casual Listener

Hi,

I'm experiencing the same issue.

I've had Premium for over 1 year (starting from March '13) and I've been a Spotify user since August '11.

Yesterday I found out that my Spotify account has been downgraded to free with no apparent reason.

I tried to follow a couple of guides found in the forum (about logging out and then logging back in with my original username instead of using facebook's one) but still no luck.

I immediately sent a request using the contact form, but 30 hours later still no response. I did receive an automated message, but it said that I would have received a (human) response as soon as possible.

Could anyone help me?

Case # 01511253

Thanks!

Peter__
Community Legend
Reply directly to the automated message (even if it is from a no-reply address) and that will ensure someone gets back to you as soon as possible. 😉

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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gardirulez
Casual Listener

Thank you. Just did it. Hope it will work 🙂

Batt6343
Regular

Thank you Peter.

JS666
Newbie

Hello there,

 

I'm from Germany, too. And I have the exact same problem. I pay for my Premium-Account for at least 2 years via SofortDauerauftrag and there has never been a problem until this year in march I saw that there was no payment going away from my account. but in april the payment was going away as usual to spotify.

So I could understand that my account is changed into a free account for at least one month, but not forever because my payment is going on and on! I want my Account to be changed back into a premium account immidiately or I'll stop the Payment for a service I don't get!

 

My case number is 01447359 and my account name is 1134055392.


I have already answered to the automatic support-email, but recieved nothing so far.


So please if anyone can help me solving this problem, I would be very pleased!

 

Greetings from Germany

 

JS

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