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Premium account changed into free account

Premium account changed into free account

I have been paying for preimuim for at least three years, but it suddently changed into a free account and although it seems like my account with my playlists and my login it states that it's my mom's account, with her name and picture in the corner. I logged in to my account on her iPad recently. 

I have logged out and in. Reinstalled spotify. And my no other device is using my account. 


Please help me. Thank you!

96 Replies

Got the same problem, i've recently renewed my Premium on 05.06.2014 and today my Premiumship seems to be deleted or something like that.. i'm paying with PayPal and it got withdrawn on 05.06.2014


my digit number: 01548208 


i will answer to the noreply email now

@Human - Those cases are dealt with by a specialist team so they can take a little longer than normal, I will however escalate that case number for you now just to make sure it is with the right guys for you. 


@xxxkanemanxxx - What username is shown on your email receipt? 

Spotify Community Mentor and Troubleshooter

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If this post was helpful, please add kudos below!

hope u mean this ref:_00DD0pxIW._500D0duV3j:ref


the email i used to register was

the email i used for writing the support was

Is that a support case reference? If you could reply directly to that email (even if it is from a no-reply address) that will bump your case over to an adviser asap.

I was referring the email of confirmation you get when you set up a subscription which outlines what you have paid and what plan you are on - as well as stating the username that you used during the upgrade.

Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014

If this post was helpful, please add kudos below!

@Peter Thank you very much!

@Human Hey. Just checked this for you - we sent a reply on Monday. Please check your spam folder for the email. If you don't have it, just let us know and we'll send it again.

Check out how we're doing: @SpotifyStatus

Did this help? Please click 'Accept as Solution'.

Have replied already and yes it is a Support Reference

@robbie - yes, i know! i got this in monday:

"Hi Human,

Just so we're clear I do believe you and I'm not saying you're lying.

I was just saying that I was only able to find one free account, however can you please let me know any alternative email addresses you have so I can locate your Premium account.

I look forward to hearing from you, all the best!

Luke | Customer Service Advisor

Spotify | Cambridge UK"

And I have just one email for spotify...

After that mail I send you the bank receipts and did not get a answer...

It can not be that I pay money and the product what I paid for is not provided with times. This is a baseless impertinence!



EDIT: and my username is john-carter-94


That is ridiculous! Got this mail today:


Thanks for the info.

We can see the account now 🙂

It is Free, as you say.

To upgrade this account to Premium please go to:

Best wishes,

Keep replying to spotify @Human . Only they can sort this out.

I Know its an old post but the same happened to me today, any way you can help, i have tried reaching spotify thtough twitter and the formulary but no response


Hi, it has to do with an original spotify account being disconnected from your facebook credentials. I had to log in with a number (found it on my payment bill) and a long forgotten password. Then reconnect the account to facebook. Id call spotify for help if you can't figure out

Is this a proposed solution? It dosnt work


This just happened to me. No idea why. I only log into spotify using my phone, one day it was premium, the next day it wasn't.

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