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Premium account changed into free account

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Re: Premium account changed into free account

user-removed
Not applicable

Hi.

 

I have been sending the support 4-5 emails but no response.


But I have found my original spotify account through finding people who followed me.

My real spotify account number is : 117136379


But what can I do with that? My password is not the same and I cant request a new.....

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Re: Premium account changed into free account

Community Legend
@user-removed - Have you replied to the automated email message from support?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Premium account changed into free account

user-removed
Not applicable

Yes...

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Re: Premium account changed into free account

Community Legend
How long ago was this? Someone should normally get back to you within 24 hours.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Premium account changed into free account

user-removed
Not applicable

Hmm, about 2 days ago.

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Re: Premium account changed into free account

Community Legend
Can you let us know the 8 digit case number? Its normally in the subject line of the automated email. I will ask someone to chase it up for you.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Premium account changed into free account

user-removed
Not applicable

01268441

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Re: Premium account changed into free account

Community Legend
I've escalated that for you, hopefully someone will get back to you shortly.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Premium account changed into free account

user-removed
Not applicable

Thank You!

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Re: Premium account changed into free account

Roadie

Hi iramicke! 

 

I've just put your case through to the right team, you should get an email soon 🙂 

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