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Premium account changed into free account

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Re: Premium account changed into free account

Roadie

Hi iramicke! 

 

I've just put your case through to the right team, you should get an email soon 🙂 

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Re: Premium account changed into free account

Regular

Hi,

i am from Berlin, Germany and do have a Premium Account since 2012. Suddenly last week it changed into a free account. Since one week I am sending Spotify emails but no one seems to care or answer. I even send an email to "noreply" as well.

 

It would be really fantastic, if someone actually tries to help me with that problem.

Thanks,

Mirna

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Re: Premium account changed into free account

Community Legend

@mirnafunk - Have you been billed for the current time (ie. when was your last payment to Spotify)? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Premium account changed into free account

Regular

@peter, yes, i have been billed by spotify. i checked my account and the money was withdrawn in january and february. i contacted the support team several times this week but no one cared to get back to me. this is pretty **bleep**ed up guys. 

 

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Re: Premium account changed into free account

Community Legend

@mirnafunk - How do you pay for your subscription? Would you be able to post the 8-digit case number from the last time you got in touch? It is normally in the subject line of the automated reply. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Premium account changed into free account

Regular

hi peter,

this is the number: 

# 01280168

 

i pay with SofortDauerautfrag.

 

thanks,

mirna

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Re: Premium account changed into free account

Community Legend
I have escalated that to the Spotify team for you to make sure it reaches the hands of someone who can help. 😉

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Premium account changed into free account

Regular

thank you!

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Re: Premium account changed into free account

Roadie
We'll be in touch shortly!
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

Problem solved? Click 'Accept as solution' to make it easier to find for others!

New to the Community? Check out our Community newbie tips
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Re: Premium account changed into free account

Regular

please look in on this too, i have the exact same problem and am now waiting for 4 days for someone to help me. i know that you guys have a lot to do, support really is time consuming and there are other users who are waiting even longer for someone to get in touch for help with, but i kinda need to be a  bit selfish now. digit number: 01376132

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