I've had Premium for over 1 year (starting from March '13) and I've been a Spotify user since August '11.
Yesterday I found out that my Spotify account has been downgraded to free with no apparent reason.
I tried to follow a couple of guides found in the forum (about logging out and then logging back in with my original username instead of using facebook's one) but still no luck.
I immediately sent a request using the contact form, but 30 hours later still no response. I did receive an automated message, but it said that I would have received a (human) response as soon as possible.
This issue has been resolved. Thank you Greg, I was emailed about this, but this member was having a hard to finding the account. The account was restored by another team member has a result of a bbb complaint. I hated to file it, but after get pushed from email to online forum and back, I felt it was necessary. My account is restored with playlist, thank you. I am happy with the resolution, and only wish spotify would man a phone number for issues such as this.
i have the same problem like the majority. my premium account changed into a free account since last week. although i am paying with the automatic bill payment also called in german "sofortdauerauftrag". since last week i am trying to ask for a solution, send emails with a copy of the bankreceipts. but i did not get a answer on my emails. the only answer and question from spotify was to tell any alternative emails, but i have just one email-address!