Announcements
Current information of our Google Nest Mini Offer can be found here.

Premium account changed into free account

Reply
Highlighted

Re: Premium account changed into free account

Regular

Got the same problem, i've recently renewed my Premium on 05.06.2014 and today my Premiumship seems to be deleted or something like that.. i'm paying with PayPal and it got withdrawn on 05.06.2014

 

my digit number: 01548208 

 

i will answer to the noreply email now

Highlighted

Re: Premium account changed into free account

Community Legend

@Human - Those cases are dealt with by a specialist team so they can take a little longer than normal, I will however escalate that case number for you now just to make sure it is with the right guys for you. 

 

@xxxkanemanxxx - What username is shown on your email receipt? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: Premium account changed into free account

Regular

hope u mean this ref:_00DD0pxIW._500D0duV3j:ref

 

the email i used to register was
john-carter@freenet.de

the email i used for writing the support was

kanemans@freenet.de

Highlighted

Re: Premium account changed into free account

Community Legend
Is that a support case reference? If you could reply directly to that email (even if it is from a no-reply address) that will bump your case over to an adviser asap.

I was referring the email of confirmation you get when you set up a subscription which outlines what you have paid and what plan you are on - as well as stating the username that you used during the upgrade.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted

Re: Premium account changed into free account

Regular

@Peter Thank you very much!

Highlighted

Re: Premium account changed into free account

Spotify Legend

@Human Hey. Just checked this for you - we sent a reply on Monday. Please check your spam folder for the email. If you don't have it, just let us know and we'll send it again.



Check out how we're doing: @SpotifyStatus

Did this help? Please click 'Accept as Solution'.
Highlighted

Re: Premium account changed into free account

Regular

Have replied already and yes it is a Support Reference

Highlighted

Re: Premium account changed into free account

Regular
@robbie - yes, i know! i got this in monday:

"Hi Human,

Just so we're clear I do believe you and I'm not saying you're lying.

I was just saying that I was only able to find one free account, however can you please let me know any alternative email addresses you have so I can locate your Premium account.

I look forward to hearing from you, all the best!

Luke | Customer Service Advisor

Spotify | Cambridge UK"

And I have just one email for spotify...
Highlighted

Re: Premium account changed into free account

Regular
After that mail I send you the bank receipts and did not get a answer...
Highlighted

Re: Premium account changed into free account

Regular

It can not be that I pay money and the product what I paid for is not provided with times. This is a baseless impertinence!

 

 

EDIT: and my username is john-carter-94

SUGGESTED POSTS