yes i did, and today customer service reached out to me, so heres what happened, i hope this helps some other people with the same issue:
i got in touch with a very friendly and competent customer service agent from germany, julia, and she explained that there occured somehow a malfunction with my SofortDauerauftrag payment. i think i got charged, but the money didnt transfer to spotify correctly. seems to be a problem with payment option dauerauftrag. however, because i already got charged ( i sent her a document of proof) she manually enabled my premium account and suggested to change my payment option to creditcard or paypal or the e-codes. it looks like the dauerauftrag wont be of any use as a direct payment option, instead one can buy the e-codes by sofortüberweisung and submit them.
so to sum it up, i just had to change my payment option, because dauerauftrag wont be working anymore.
and i also want to share my joy of communicating with customer service, after the weekend was over (kind of makes sense) i got fast replies and julia was really commited to look for a solution and cleared all my questions very proficiently. so kudos on that to spotify and a big thank you to all guys from the community.
Same problem for me 😞 I'm sad since I'm using Spotify every single day during driving time. Seems, there's a problem with "Dauerauftrag". I got in touch with the support team as well, answered after I got an email back which doesn't help me overall. I payed, the service doesn't work, I logged off and on... My ID is 1121950374. If you could help me as well I'd appreciate that ❤️