Premium account changed into free account

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Re: Premium account changed into free account

Community Legend

@therealibi Did you reply to the automated email from spotify as I asked you to do in the other two threads you posted to?

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Re: Premium account changed into free account

Regular

yes i did, and today customer service reached out to me, so heres what happened, i hope this helps some other people with the same issue:

i got in touch with a very friendly and competent customer service agent from germany, julia, and she explained that there occured somehow a malfunction with my SofortDauerauftrag payment. i think i got charged, but the money didnt transfer to spotify correctly. seems to be a problem with payment option dauerauftrag. however, because i already got charged ( i sent her a document of proof) she manually enabled my premium account and suggested to change my payment option to creditcard or paypal or the e-codes. it looks like the dauerauftrag wont be of any use as a direct payment option, instead one can buy the e-codes by sofortüberweisung and submit them. 

 

so to sum it up, i just had to change my payment option, because dauerauftrag wont be working anymore.

 

and i also want to share my joy of communicating with customer service, after the weekend was over (kind of makes sense) i got fast replies and julia was really commited to look for a solution and cleared all my questions very proficiently. so kudos on that to spotify and a big thank you to all guys from the community.

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Re: Premium account changed into free account

Newbie

Hey Guys,

 

Having the same problem like @therealibi.But the customer service did not reach out yet, after sending several e-mails. Pls help me!

Digit number: 01400678

Thanks!

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Re: Premium account changed into free account

Community Legend
@ChrisM2356 - If you could reply to the automated email (even if it is from no-reply) that will ensure an adviser gets back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Premium account changed into free account

Casual Listener

Same problem for me 😞 I'm sad since I'm using Spotify every single day during driving time. Seems, there's a problem with "Dauerauftrag". I got in touch with the support team as well, answered after I got an email back which doesn't help me overall. I payed, the service doesn't work, I logged off and on... My ID is 1121950374. If you could help me as well I'd appreciate that ❤️ 

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Re: Premium account changed into free account

Community Legend
If you are in touch with support, just keep replying to the emails and someone will be able to lend a hand.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Premium account changed into free account

user-removed
Not applicable

Hmm.. I've got the same problem and sent spotify an e-mail. Did you get your carefully created playlists back?

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Re: Premium account changed into free account

Casual Listener

Well, my playlists are still there. Just not available in offline mode - and everything is like a free account 😕

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Re: Premium account changed into free account

user-removed
Not applicable

Btw.. I just found out that my facebook-spotify account ID differs from the account ID mentioned on my Paypal bill.. 😮

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Re: Premium account changed into free account

Casual Listener

Same here! 3 Weeks now... Customer Service isn't helping and just refering to the FAQs and the board...really bad service.

Can't believe I'm still paying for this...

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