@OttosMopsMotzt - Definitely shouldn't take that long! Could you post your 8-digit case number from when you got in touch last and I will ask someone to chase it up? It is in the subject line of the automated email reply.
The problem seems to be that the money which IS transferred from my bankaccount via "Dauerauftrag" somehow isn't registered in my spotify account. So where's it going? Unfortunately I can't change my payment method manually.
Hi, I have the same problem mentioned before, only that my monthly payment as started the 06/05 (I checked it) and then my premium subscription went away with the change of my password of facebook. I wrote to the customer service and they replied me asking for the payment card last four digits, but after I gave them, no news. Could you please escalate my case as well? I am a little bit worried here. The reference is: # 01444073.
I'm from Germany, too. And I have the exact same problem. I pay for my Premium-Account for at least 2 years via SofortDauerauftrag and there has never been a problem until this year in march I saw that there was no payment going away from my account. but in april the payment was going away as usual to spotify.
So I could understand that my account is changed into a free account for at least one month, but not forever because my payment is going on and on! I want my Account to be changed back into a premium account immidiately or I'll stop the Payment for a service I don't get!
My case number is 01447359 and my account name is 1134055392.
I have already answered to the automatic support-email, but recieved nothing so far.
So please if anyone can help me solving this problem, I would be very pleased!