Premium account changed into free account

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Re: Premium account changed into free account

Community Legend
Could you post the 8-digit case number from the automated reply? The Spotify guys can make sure it gets to someone who can lend a hand for you.

Peter
Spotify Community Mentor and Troubleshooter

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Re: Premium account changed into free account

Regular

01511602

 

01510237

 

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Re: Premium account changed into free account

Community Legend
Escalating those for you now.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Premium account changed into free account

Regular

Thank you Peter.

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Re: Premium account changed into free account

Newbie
I pay every month 9,99 euro's but im not premium anymore 
I started with premium since 2012-03-12, and since 29-11-2013 im not premium anymore and im still paying 9,99
Hopefully u guys can help me,
Thanks Rik
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Re: Premium account changed into free account

Regular

Just additional information, my username with 11 digit number is now different from the one I was assigned when I signed up for premium. I wonder if a glitch in the sysmtom changed this. I have the original 11 digit id number, and wonder if changing back to it would fix the problem.

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Re: Premium account changed into free account

Community Legend

Either way it sounds like you have two accounts now. If you get in touch here they can fix things. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

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Re: Premium account changed into free account

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jwylot As I previosly stated I have done that, and replied to the automatic response and still havent gotting any further replies. Please stop suggesting the same adivice when it leads to no where, if you cant help me move me to someone that can.

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Re: Premium account changed into free account

Community Legend

Sorry, I didn't scroll back far enough.

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Re: Premium account changed into free account

Regular

It's ok, just getting frustrated with getting the same response from both ends of spotifies customer support.

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