Premium account changed into free account

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Re: Premium account changed into free account

Roadie

@Batt6343 wrote:

01511602

 

01510237

 


Hey!

 

Apologies for the delay in getting back to these cases.

 

I've just located #01511602 and sent it over to the correct team.

 

You should get an email very soon.

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Re: Premium account changed into free account

Casual Listener

Hi,

I'm experiencing the same issue.

I've had Premium for over 1 year (starting from March '13) and I've been a Spotify user since August '11.

Yesterday I found out that my Spotify account has been downgraded to free with no apparent reason.

I tried to follow a couple of guides found in the forum (about logging out and then logging back in with my original username instead of using facebook's one) but still no luck.

I immediately sent a request using the contact form, but 30 hours later still no response. I did receive an automated message, but it said that I would have received a (human) response as soon as possible.

Could anyone help me?

Case # 01511253

Thanks!

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Re: Premium account changed into free account

Community Legend
Reply directly to the automated message (even if it is from a no-reply address) and that will ensure someone gets back to you as soon as possible. 😉

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Premium account changed into free account

Casual Listener

Thank you. Just did it. Hope it will work 🙂

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Re: Premium account changed into free account

Newbie
This issue has been resolved. Thank you Greg, I was emailed about this, but this member was having a hard to finding the account. The account was restored by another team member has a result of a bbb complaint. I hated to file it, but after get pushed from email to online forum and back, I felt it was necessary. My account is restored with playlist, thank you. I am happy with the resolution, and only wish spotify would man a phone number for issues such as this.

Thank you again.
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Re: Premium account changed into free account

Regular

i have the same problem like the majority. my premium account changed into a free account since last week. although i am paying with the automatic bill payment also called in german "sofortdauerauftrag". since last week i am trying to ask for a solution, send emails with a copy of  the bankreceipts. but i did not get a answer on my emails. the only answer and question from spotify was to tell any alternative emails, but i have just one email-address!

 

Spotify Fall # 01537108

 

ref:_00DD0pxIW._500D0dq5fE:ref

 

thank you very much!

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Re: Premium account changed into free account

Community Legend

Keep exchanging emails with spotuify as only they can get this sorted for you.

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Re: Premium account changed into free account

Regular

i dont get a answer anymore..

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Re: Premium account changed into free account

Community Legend
@Human - When was your last contact?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: Premium account changed into free account

Regular

on monday..

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