Premium account changed to free

[Jacopos]

Hello everybody,

I'm writing because my premium subscription has changed to free today, that's pretty weird since I've paid for a month of premium and not 10 days. Hope you can help me.

<Community Rock Star edit - removed personal and private info>

[Billy-J]

Hey @Jacopos, and welcome to the community.

Hope you're doing great! 

Could you try following these steps?

Let me know how this goes 🙂 

[Jacopos]

Yes I do. Neither was send me an email from the costumers service

[Billy-J]

Hey @Jacopos.

That’s odd! Could you try checking out your Spotify account page, and let me know what your subscription status is? 

Keep me posted!

[Jacopos]

It says it is Spotify free, as you could see I paid the month...

[Billy-J]

Hey @Jacopos.

Thanks for the reply! 

Let's check to see if you are accessing the right account.

First, could you try checking your receipts here:

• If you can't find any listed, you can try the steps here to locate and access your Premium account.
• If you locate a recent receipt listed, head here next to double check the username/email address you should be using to access your Premium account. 

Let me know how this goes 🙂