Premium account changed to free

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Premium account changed to free

Jacopos
Casual Listener

Hello everybody,

I'm writing because my premium subscription has changed to free today, that's pretty weird since I've paid for a month of premium and not 10 days. Hope you can help me.

 

<Community Rock Star edit - removed personal and private info>

5 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @Jacopos, and welcome to the community.

Hope you're doing great! 

 

Could you try following these steps?

Let me know how this goes 🙂 

Billy-JRock Star 24
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Note: I'm not a Spotify employee.

Jacopos
Casual Listener

Yes I do. Neither was send me an email from the costumers service

Billy-J
Rock Star 24
Rock Star 24

Hey @Jacopos.

 

That’s odd! Could you try checking out your Spotify account page, and let me know what your subscription status is? 

 

Keep me posted!

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Jacopos
Casual Listener

It says it is Spotify free, as you could see I paid the month...

Billy-J
Rock Star 24
Rock Star 24

Hey @Jacopos.

 

Thanks for the reply! 

Let's check to see if you are accessing the right account.

First, could you try checking your receipts here:

  • If you can't find any listed, you can try the steps here to locate and access your Premium account.
  • If you locate a recent receipt listed, head here next to double check the username/email address you should be using to access your Premium account. 

Let me know how this goes 🙂 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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