Premium account gives me ads

[Bregtvdb]

2 weeks ago I am getting ads on my premium account

Plan

Premium

Country

Belgium

Device

Samsung Galaxy S10+

Operating System

Latest Android version

My Question or Issue

2 weeks ago I began getting ads on my premium account.

I already logged off and on again.

I checked my payments. (All payed)

I checked my subscription. (Premium)

I did already take all the steps necesary to repair this issue. (Read on this forum)

What can I do?

Kind regards,

Bregtvdb

[OneByBoo]

Hi there @Bregtvdb,

thanks for posting !

Could you please let me know if you're experiencing these ads while listening to regular music content or while listening to Podcasts ?

Furthermore, please visit your account overview page at Spotify.com and make sure that your subscription status hasn't changed lately.

Waiting on your update 🙂

[Bregtvdb]

Hi OneByBoo, indeed, it is only with podcasts I think.
It's strange that the commercials are in dutch (my native language) and they are not announced by the host.
Could you explain why this is ie how they do this?

Thank you,

Bregtvdb

[OneByBoo · Accepted solution]

Hi @Bregtvdb,

thanks for answering !

Podcasts can have embedded ads in them as they're uploaded content and not created one.

If you're experiencing ads while listening to Podcasts this is the reason behind it.

Users who create and upload their Podcasts to the app have probably edited them with ads and uploaded them to the app.

Therefore, these ads cannot be removed as part of a non-ads premium account.

However, if as a Premium user you encounter ads on your regular music content such as playlists, albums etc please reply back to the post and i'll check it out for you.

Hope this helps.

Let me know if you have any further questions 🙂 

[Bregtvdb]

thank you very much 😉

[OneByBoo]

Hi @Bregtvdb,

You're more than welcome.

Enjoy Spotify 🙂

[lepsilak]

I just started listening to Michelle Obamba's podcast and Salesforce and Dawn (dish soap) are peppering the podcasts with ads. I hate it! I pay $10/month to not listen to ads. What's going on?

[Xenia]

Hey @lepsilak,

Thanks for reaching out here and welcome to the Community! We're happy to shed some light on the situation 🙂

As mentioned by @OneByBoo podcasters can now choose to include dynamic ads into their episodes with Spotify as the receiving end of content and functioning as an "open stage" streaming platform for all. There's more info on ads in podcasts in this Spotify Answer.

Hope you find this information useful. Let us know if you have any other questions.

[ccwillcox]

Listening to Frank Sinatra radio on premium during Spaghetti night with the kids and getting hammered with political bashing ads between every song. What gives?

[Ver]

Hey there @ccwillcox,

Thanks for reaching out to us and welcome to the Community. This sounds odd and we'll do our best to help you out.

When the account is on Premium, there shouldn't be audio ads while enjoying music content. That's why it's a good idea to try with some troubleshooting steps so we can investigate this further. 

Can you restart the device? Then you can log out and log back in to the account.

If the issue persists, we'd need more information about it. 

• On which device does the issue occur?
• Is this the first time you're experiencing this issue?

Keep us posted! If you have more questions, we are here for you.