Premium account gives me ads

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Premium account gives me ads

Bregtvdb
Casual Listener

2 weeks ago I am getting ads on my premium account

 

Plan

Premium

Country

Belgium

Device

Samsung Galaxy S10+

Operating System

Latest Android version

 

My Question or Issue

2 weeks ago I began getting ads on my premium account.

I already logged off and on again.

I checked my payments. (All payed)

I checked my subscription. (Premium)

 

I did already take all the steps necesary to repair this issue. (Read on this forum)

 

What can I do?

 

Kind regards,

 

 

Bregtvdb

 

1 ACCEPTED SOLUTION

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Re: Premium account gives me ads

Rock Star 16
Rock Star 16

Hi @Bregtvdb,

thanks for answering !

 

Podcasts can have embedded ads in them as they're uploaded content and not created one.

 

If you're experiencing ads while listening to Podcasts this is the reason behind it.

Users who create and upload their Podcasts to the app have probably edited them with ads and uploaded them to the app.

 

Therefore, these ads cannot be removed as part of a non-ads premium account.

 

However, if as a Premium user you encounter ads on your regular music content such as playlists, albums etc please reply back to the post and i'll check it out for you.

 

Hope this helps.

Let me know if you have any further questions 🙂 

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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5 Replies
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Re: Premium account gives me ads

Rock Star 16
Rock Star 16

Hi there @Bregtvdb,

thanks for posting !

 

Could you please let me know if you're experiencing these ads while listening to regular music content or while listening to Podcasts ?

 

Furthermore, please visit your account overview page at Spotify.com and make sure that your subscription status hasn't changed lately.

 

Waiting on your update 🙂

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Premium account gives me ads

Bregtvdb
Casual Listener

Hi OneByBoo, indeed, it is only with podcasts I think.
It's strange that the commercials are in dutch (my native language) and they are not announced by the host.
Could you explain why this is ie how they do this?

Thank you,

Bregtvdb

Highlighted
Solution!

Re: Premium account gives me ads

Rock Star 16
Rock Star 16

Hi @Bregtvdb,

thanks for answering !

 

Podcasts can have embedded ads in them as they're uploaded content and not created one.

 

If you're experiencing ads while listening to Podcasts this is the reason behind it.

Users who create and upload their Podcasts to the app have probably edited them with ads and uploaded them to the app.

 

Therefore, these ads cannot be removed as part of a non-ads premium account.

 

However, if as a Premium user you encounter ads on your regular music content such as playlists, albums etc please reply back to the post and i'll check it out for you.

 

Hope this helps.

Let me know if you have any further questions 🙂 

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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Re: Premium account gives me ads

Bregtvdb
Casual Listener

thank you very much 😉

Re: Premium account gives me ads

Rock Star 16
Rock Star 16

Hi @Bregtvdb,

 

You're more than welcome.

 

Enjoy Spotify 🙂

OneByBooRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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