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Premium account not working

Premium account not working

Hi Spotify! 

I am paying for a family account and my family is getting premium, but my account has changed to free. What could have happened? Thanks for helping me fix it!

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1 Reply

Hello, there are few things you can try:

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

 

If you've tried all the steps above, please click here. We'll then take you through a survey to point you in the right direction

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