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Premium account payment failed yet being charged twice monthly

Premium account payment failed yet being charged twice monthly

Premium

 

United Kingdom

 

Hey, I received a notification on my Spotify informing me that my premium payment had failed. I felt this was supicious. I looked at the details for the payment card and they are all correct. I then noticed that I was being charged twice per month for the past year! Usually one payment of £9.99 at the start of the month and one at the end of the month. I don't have Spotify attached to any other emails or Facebook. I also don't have information or Receipts for the payments matching the ones at the end of the month. 

 

I am trying to find a way to contact Spotify to understand why my premium account payment failed and why I have been charged twice yet it seems there is no contact information or anything to use. Any help would be appreciated.

 

 

Reply
1 Reply

Hey @Biddly,

 

Welcome to the Community and thanks for reaching out about this here. 

 

If you double-checked with your bank and the Spotify charges you reported are not pending, it'd be good for you to take a look at this support site article and follow the steps featured in the section More Help > Do you have more than one Premium account? to find and act on the source of these unrecognized charges.

 

If you need further help with this, you can get in touch with our folks in the Support team by following the steps described in the bottom part of the same section. 

 

Hope you'll find this useful. Let us know if there's anything else we can help with!

Mario Moderator
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