Premium account still playing ad

[#1]

I have had a premium plan on my account for almost a year now and just had two ads come on the app in the player. And no, it was not playing from a podcast, the ads were their own, separate tracks. The whole reason I pay for a premium account is so I never hear another ad against my will. So. Since I can’t find a customer service number anywhere I guess I post here.

[Dian]

Hey there,

Thanks for posting in the Community.

Did the ads interrupt the playback or were they pop-ups? What were the ads about?

You can also check here how to contact our customer support team, if you have to.

Keep us posted,

Cheers!