Premium account support

Premium account support

Currently, my premium account can't be used, but why do I have my premium deduted everymonth. Now i have  to do like. Thanks
1 Reply


Hi there @Tuanrau,

thanks for posting !


Could you explain a bit more on why your account cannot be used ?


In the meanwhile, unexpected charges could happen due to a user having more than one account.

In order to locate all accounts listed with your details please make sure to use this help page.


Keep me posted 🙂

OneByBooRock Star 19
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