Premium account suspended while abroad

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Premium account suspended while abroad

treetrail
Newbie
Hey there

My husband got Spotify Premium for our family. I`m currently traveling for 2 months.

Two days ago I received this email that told me that my account would be put on hold untill I verify my address.

I tried to do this as suggested by your spotify help tutorials, by going to the subscription field but it only allows me to upgrade to Premium, there is no option for changing my country.
Also in the tutorial it suggests you upgrade your payment method to the country you are in to show that you are from that country. I`m only traveling here, and don't want to have to pay for a new Premium subscription while I already have a Premium subscription that my husband pays for.

My account now shows I`m spotify free and not Premium.

How do I get my premium account to function, while I`m still traveling. I return home on April 4th.

Kind regards,
Monique
1 Reply

RodrigoPalma
Roadie

Hey @treetrail, welcome to the Spotify Community!

 

In this case, we recommend you to reach out to us via email, Facebook or Twitter. This way, we'll be able to take a closer look at your account and see what we can suggest.


Let us know how it goes and if you have any other questions.

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