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Premium account with Vodafone plan but still being charged by spotify

Premium account with Vodafone plan but still being charged by spotify

Hi have spotify premium which is included in my vodafone price plan however I have been charged ten euro each month for the last 4 months. 

I have contacted vodafone and they said they have not charged me anything and that I should contact spotify. 

I have no other account with spotify. 

 

Plan- Premium

Country- Ireland 

 

 

 

Reply
1 Reply

Hey @hartelar88.

 

Thanks for getting in touch!

 

When you get Premium from a third party like Vodafone, you still need to apply it to your account. So find out if your account has Premium by Vodafone by logging in on our website and accessing your account page.

 

If your account does have Premium from Vodafone, it probably means that you have a second account. You can use this page to find extra accounts. When you do find a second account with a Premium subscription, you'll be able to cancel it using these instructions.

 

Hope it works! Let us know if you have further questions.

 

Have a nice day.

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