Premium and I switched to a family account

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Premium and I switched to a family account

Casual Listener

I switched to the family account about a month ago on a different payment card. But they have took the new cards money £15 and they are taking the old cards money too which is £10. So they’re taking both still but ive swapped to just family 

Plan

Premium/ family account 

2 Replies
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Re: Premium and I switched to a family account

Rock Star 22
Rock Star 22

Hey @11177339996, thanks for reaching out to the Community!

 

Let's take a look.

Could you let me know if you've been charged both amounts on the same date, or different dates? Check your receipts page here, and let me know if you see charges for both amounts. You can also send me a screenshot of what you see, making sure that you hide sensitive info when posting to the Community.


If you don't, you may have an additional account. You can check out this guide to help find your other account and cancel the subscription.

 

Let me know how this goes!

Billy-JRock Star 22
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Re: Premium and I switched to a family account

Casual Listener
I had a one person account on a card for 9.99 but I changed to a family account which is on a different account, and they’re still taking the £9.99 on top of the £15
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