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Premium but don’t remember account info

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Premium but don’t remember account info

Adamnhan
Newbie

So basically I apparently bought premium, which may have continued when I reached the end of my trial. I have been charged each month for having premium, trouble is, I don’t remember the credentials for whichever account it was. So I can’t cancel it. Plz help. And yes I do have multiple accounts but I can only log in to one of them

2 Replies

Re: Premium but don’t remember account info

julian_L
Community Legend

Hello @Adamnhan! Welcome to the Spotify Community 🙂

 

You should be able to find a receipt in one of your e-mail accounts that belongs to Spotify. That should help you out find the account with Premium and cancel it 😄

 

Let me know if it worked out!

Re: Premium but don’t remember account info

gcarpenter0121
Newbie

I have the same problem, but I don't know what account is being charged. I don't remember the account or the details, so I cannot cancel. 

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