Premium - changing country

[d_gad]

Hi, I'm having an issue with changing the country on my Spotify account. I moved from Poland to Czech Republic and have a czech card now. The thing is that I can't change the card as a payment method, most probably because of the wrong country assigned to my account. When I try to edit my profile the country field is in grey and can't be edited. What can I do in this case?

[Tom]

Hey @d_gad!

Sorry to hear you are having issues.

Could you just take a quick look at this article and try the steps showed there, if you still cannot update your country let me know!

https://support.spotify.com/article/how-can-i-change-my-country-setting/

-Tom

[andreavaller]

Hello, I have an issue changing the country on my Spotify account. I moved from Spain to USA and have a USA card now. The thing is that I can't change the card as a payment method, most probably because of the wrong country assigned to my account. When I try to edit my profile the country field is in grey and can't be edited. What can I do in this case?

[Tom]

Hey @andreavaller,

This article should be able to help with your issue 🙂

https://support.spotify.com/article/how-can-i-change-my-country-setting/

[andreavaller]

Hi Tom,

That is what I was trying to do yesterday but it's not wroking. I don't have the option to change country, it is in grey so I cannot touch it.

What can I do? I dont want to lose my account but the spanish credit card is going to be blocked by the end of this month.

Thanks,

Andrea

[Tom]

Hi Andrea,

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form.

-Tom