Premium did not work, but I was being charged. How can I speak to someone about this issue?

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Premium did not work, but I was being charged. How can I speak to someone about this issue?

Sophiemaclean
Newbie

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 Reply
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Re: Premium did not work, but I was being charged. How can I speak to someone about this issue?

Rock Star 15
Rock Star 15

Hey there @Sophiemaclean

thanks for posting !

 

Please use this help page to make sure you're logging in to the right account.

 

However, checking out this Premium troubleshooting page can also help solving the issue.

 

Let me know how it goes :)

OneByBooRock Star 15
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