Premium disabled even though it is paid

[Brera01]

This morning, I noticed my Spotify plan had been changed from Premium to a Free one. I paid for it, thinking my Premium plan had been disabled because there hadn’t been paid yet, but later saw that the payment for this month had already been made on January 9th. So there was already paid last week, yet I had to pay once again so that I could use my Premium plan... why did my Premium plan get changed into a Free one, when there was already paid, and is there a way for me to get my money back?

Plan

Premium

Country

Netherlands

Device

iPhone 8 Plus

Operating System

Latest iOs

My Question or Issue

[Lauravd13]

I have the same problem! This morning it suddenly changed to free.. even I paid 3 days ago and I have the account for several years.

[Petya]

Hey there @Brera01 and @Lauravd13,

Thanks for posting in the Community!

What could help in your case is checking and applying the advice given in this article. I contains various reasons why you might not be seeing your Premium although you subscribed to it 🙂

If these steps help, we'd be happy to find it out from you. If not, you can list what you've tried by far, so we can help you further.

Let us know how it goes - we're here for you!